View from the sofa towards the dining table and the kitchen

Terms

House rules and terms

Clear agreements, so everyone enjoys their stay.

House rules

Short and simple

A few agreements, so everyone in the complex has a good time.

No smokingSmoking is not allowed in the penthouse.

No petsUnfortunately pets cannot come along.

No partiesNo parties or events in the penthouse.

Up to 6 guestsOnly registered guests stay overnight.

Quiet after 22:00Out of respect for the neighbours.

At the poolShower first and always keep an eye on children.

Save energyLights, air conditioning and appliances off when you go out.

The complexRespect the neighbours, the communal areas and the rules of the complex.

Arrival and departure

Check-in and check-out

From 15:00Check-in. Our local contact welcomes you.

By 10:00Check-out. Earlier or later is sometimes possible by arrangement.

€25For late check-in. Let us know your arrival time in advance.

ID for every guestSpanish law requires us to register guests on arrival.

Cancellation

What do you get back if you cancel?

100%free cancellation up to 30 days before arrival

50%back if you cancel 14 to 29 days before arrival

0%less than 14 days before arrival

Deposit: €300, refunded within 5 working days after departure, once the penthouse has been checked. We recommend travel and cancellation insurance.

Rental terms

All terms at a glance

1. Booking and payment

Your enquiry through the website is without obligation. Within 24 hours we send you a personal quote. If you accept, you receive an invoice. The booking is confirmed once payment (or the agreed deposit) has been received. Please pay as instructed on the invoice.

By booking, you agree to these terms and house rules.

2. Cancellation

Cancellation is free of charge up to 30 days before arrival. If you cancel 14 to 29 days before arrival, you receive 50% back. For cancellations less than 14 days before arrival, no refund is possible. We recommend travel and cancellation insurance.

3. Check-in and check-out

Check-in from 15:00, check-out by 10:00. Earlier or later is only possible by arrangement and if the schedule allows. Late check-in costs €25.

Under Spanish law, all guests must show a valid ID document on arrival; we register these details as required by law.

4. Security deposit

We ask for a security deposit of €300. After departure and inspection of the penthouse, we refund it within 5 working days, less the cost of any damage.

5. Damage and liability

Guests are liable for any damage caused during their stay. Please report damage straight away; accidents happen and we deal with them fairly. For larger damage, we deduct the costs from the deposit or send an invoice.

Penthouse Pilar is not liable for loss or theft of personal belongings.

6. Amenities

We do our best to make sure everything works. We cannot offer compensation for temporary outages beyond our control, such as power, internet or the weather. The pool is subject to the rules of the owners’ association.

7. Cleaning

The penthouse is professionally cleaned before your arrival. Mid-stay cleaning is not included but can be arranged on request for an extra charge. Please leave the penthouse tidy: rubbish taken out, dishes done, used towels and bedding in the bathroom.

8. Safety

There is a fire extinguisher and a first-aid kit in the penthouse. In an emergency, always call 112.

9. Complaints

If something is not right, please tell us straight away so we can fix it. Official complaint forms (hojas de reclamaciones) are available on request.

10. Applicable law

These terms and your stay are governed by Spanish law. Disputes will be submitted to the competent court in the province of Alicante.

Legal information

Penthouse Pilar is let by Ivry Leideritz, Wijbosscheweg 82A, 5482 ED Schijndel, the Netherlands. Email: info@penthousepilar.com.

Holiday home: Av. Príncipe de Asturias 37, 03190 Pilar de la Horadada (Alicante).

Last updated: 14 October 2026