1. Booking & Payment

• A reservation is confirmed upon receipt of full payment or agreed deposit.
  
• Payment can be made securely via our booking platform or direct transfer.
  
• By making a booking, guests agree to all terms stated on this page.
  

2. Cancellations & Refunds

• Free cancellation up to 30 days before arrival.
  
• 50% refund for cancellations 14–29 days before arrival.
  
• No refund for cancellations less than 14 days before check-in.
  
• We recommend travel insurance in case of unexpected changes.
  

3. Check-In & Check-Out

• Check-in: From 15:00
  
• Check-out: By 10:00
  
• Early check-in or late check-out is subject to availability and must be requested in advance.
  
• Upon arrival, all guests must present valid ID for legal registration. A photo of the ID will be taken.
  

4. Occupancy

• Maximum occupancy is 6 guests.
  
• Only registered guests are allowed to stay overnight.
  
• No parties or events allowed.
  

5. Security Deposit

• A refundable security deposit may be requested prior to arrival.
  
• The deposit will be returned within 5 business days after check-out, pending inspection of the property.
  

6. House Rules

Guests are required to follow these house rules at all times:

• No smoking inside the apartment.
  
• No pets allowed.
  
• Respect quiet hours after 22:00.
  
• Dispose of trash and wash dishes before departure.
  
• Turn off all lights, air conditioning, and appliances when not in use.
  
• Shower before entering the shared pool.
  
• Respect neighbors, communal areas, and local laws.
  

7. Damage & Liability

• Guests are responsible for any damage caused during their stay.
  
• In case of significant damage, repair or replacement costs will be deducted from the security deposit or invoiced directly.
  
• Penthouse Pilar is not liable for loss or theft of personal belongings during your stay.
  

8. Amenities

The following amenities are provided:

• Wi-Fi
  
• Air conditioning in each room
  
• Washing machine, oven, microwave, and coffee machine
  
• Smart TV
  
• Shared pool access (subject to community rules)
  

All amenities are offered as-is and are subject to availability. No compensation is offered for temporary outages due to factors beyond our control (e.g., weather, power grid, internet provider).

9. Health & Safety

• First aid kit and fire extinguisher are available in the apartment.
  
• Emergency contact numbers are listed in the Digital Guest Guide.
  
• In case of serious emergency, call 112.
  

10. Cleaning

• The apartment is professionally cleaned before your arrival.
  
• Mid-stay cleaning is not included but can be arranged on request (extra charge).
  
• Guests must leave the property in tidy condition upon departure.
  

11. Privacy

• We collect and store your information solely for the purpose of booking and guest registration, in accordance with GDPR.
  
• Your information is never shared with third parties without consent.
  

12. Governing Law

• These terms and your stay at Penthouse Pilar are governed by Spanish law.
  
• Any disputes will be handled by the competent court in the province of Alicante.
  

Contact
For any questions or concerns, feel free to contact us at: info@penthousepilar.com